Hi Diana – which email address are you using? Please reach out to us at firstname.lastname@example.org and we’ll make this right :)
The Blue Brick has grown beautifully, but with that come the necessary growing pains and we are long overdue for an overhaul to the way our store works. Increasingly long lead times have, completely understandably, led to frustration for folks awaiting their yarn packages. Ombre is not like tonal yarns, and I can only dye so many per day, limited by the size of my basement. We are so busy these days that we have made the extremely difficult decision to back out of Festival Twist this year, one of our largest and most enjoyable events, because we cannot prepare the stock while still looking after online orders. I confess to wanting to roll my eyes at everyone who has told me “it’s a good problem to have” (tell my customers that!).
We’ve talked about an inventory based store before, and I have generally avoided it because I didn’t want to limit what folks could get. However, it’s finally time to reduce our online store to inventory-only. We are not there yet, we’re going colour by colour as we generate sufficient inventory, with the goal of moving almost all yarns to an inventory basis within the next two months.
Special colours, heavy metal, sweater quantities and collection releases will still be dyed to order due to volume.
What does that mean for our customers?
We hope that this new system will allow us to fulfill more quickly and reliably once it’s in effect. Again, it will take time to fully top up and switch over all the colours, with the goal being two months out.
Thank you everyone, for your patience with us as we get over these growing pains. Hopefully the new system is more comfortable for everyone!
I don’t mind waiting either
I am still waiting for my yarn ordered in April and its June now! Come on people get your act together. I have had no contact at all.
Have you been dyeing to order? That’s madness! And congratulations!
I love your yarns, and I love the concept. Thanks for the update, and keep it up! *Simone.*
On Tue, Mar 12, 2019 at 1:32 PM The Blue Brick | Inspired Yarns wrote:
> The Blue Brick posted: “The Blue Brick has grown beautifully, but with > that come the necessary growing pains and we are long overdue for an > overhaul to the way our store works. Increasingly long lead times have, > completely understandably, led to frustration for folks awaiting th” >
I think this is a good idea, maybe not right at the moment but you will see less stress and urgency to fill orders and therefore have a more pleasant time in creating your yarns. Unfortunately I can only use the website since I don’t live in your area but thus far I have been very happy with the product you have sent to me. And perhaps this will expose more people who don’t live in your area to be able to order. I haven’t ordered a lot from you simply because by the time I see the offerings they are gone already. But I LOVE what I have ordered and the people wearing the item love the feel and the colors I have selected. Thanks.
Best of luck with your new business plan. I adore your yarn and will always be a loyal customer…….plus you are Canadian which makes it doubly wonderful💕💕💕
I hope the change over goes smoothly. Worth adding, I’ve never minded waiting, it’s an artisan product. I can see this might be less stressful though.
Hi…since not at TWIST, will you be at Picton and of May??? Love your yarn..like to feel before I buy..Thanks Lynne Moore Sent from my Galaxy Tab A
I completely agree with Helen. I have never minded waiting. I would rather know that I can get a product as opposed to always being stressed to order when it is stocked, in fear of not getting a product :-)
Wow, that is some plan. I wish you all the best. Your online store looks pretty good already, but good luck with the renovations.
Hi. I’ve been trying to find out the status of my order that was placed on March 29. In your comment above you say “If you were able to order it, it’s already on our racks and ready to be shipped.” I was able to place my order but since then have received no updates. I’ve sent three or four emails inquiring about it, but no response. There was no indication it was sold out or on back order. Can someone please follow up. It would be much appreciated. Thank you.